Complaining and Giving Instruction



Penjelasan Complaining and giving instruction


Complaining and Giving Instruction

  • To express feelings of pain, dissatisfaction, or resentment.
  • To make a formal accusation or bring a formal charge.
  • I do wish you could….
  • Excuse me, I’m afraid… 
  • I wish you wouldn’t mind…
  • Would you mind (doing)….?
  • Well, it is good for you to….
  • (Honestly!) I’m fed up with …
  • I wonder if you could help me…..
  • I’m sorry to have to say this, but….
  • Look, I’m sorry to trouble you, but…. 
  • (Well,) this is the most unsatisfactory.
  • Wouldn’t it be a good idea to/ not to….
  • I’ve got a bit of a problem here, you see…… 
  • Excuse me, there appears to be something wrong…
  • Excuse me, there seems to be something wrong with… 
  • Oh, I’m sorry about that. 
  • I can’t tell you how sorry I am.
  • I wish it never happened. 
  • Oh dear, I’m really sorry. 
  • I’m so sorry, I didn’t realize.
  • I just don’t know what to say.
  • I'm so sorry, but this will never occur / happen again.
  • I'm sorry, we promise never to do the same mistake again.
  • I'm really sorry; we'll do our utmost/best not to do the same mistake again.
  • Sorry there is nothing we can do about it.
  • I'm afraid, there isn't much we can do about it.
  • We are sorry but the food is just alright.
  • I suggest you leave it with us and we’ll see what can be done.
  • I suggest you leave it with us and we’ll see what we can do.
  • I’m afraid the manager/boss isn’t in at the moment. Could you call later?
  • I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon. 
  • Well, I’m afraid there is nothing we can do about it actually. 
  • Well, I’m afraid there isn’t much we can do about it.
  • The tense used in giving instruction is simple present.
  • Giving instruction is releveance with procedure text


  1. 1. Command     
 e.g:Watch out, come here, etc.
  1. 2. Prohibition
e.g:Don’t close it!
e.g:Don’t be noise,please.
e.g:Would you mind not reading my book.
  1.      . Verb 1, e.g:

  • Wash your hand. 
  • Sit down.
  • Be your self.
  • Be a good student.
  • Be happy.    
  • Close the door! 
  • Open the window!
  • Turn off the computer!
  • Move the chair!
  • Don’t armb!
  • Don’t disturb!
  • Don’t touch!
  • Don’t kill him.
  • Don’t cry.
  • No smooking!
  • No swimming!
  • No parking!
  • No catching !
  • No diving !
  • How do you (do this)?
  • What is the best way to . . . ?
  • How do I go about it?
  • What do you suggest?
  • How do you suggest I proceed?
  • What is the first step?
  • First, (you) . . .
  • Then, (you) . . .
  • Next, (you) . . .
  • Lastly, (you) . . .
  • Before you begin, (you should . . .)
  • The first thing you do is . . . .
  • I would start by . . .
  • The best place to begin is . . .
  • To begin with,
  • After that,
  • The next step is to . . .
  • The next thing you do is . . .
  • Once you've done that, then . . .
  • When you finish that, then . . .
  • The last step is . . .
  • The last thing you do is . . .
  • In the end,
  • When you've finished,
  • When you've completed all the steps






Komplain dan memberikan instruksi kali ini kita akan membahas materi berkaitan tentang kedua itu, langsung aja disimak :D 

1. Complaining

complaint is…
Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a complaint:

Responding a complaint:
Positive response to complaints:
Negative response to complaints:
Delaying a complaint:
Rejecting a complaint:


2. Giving Instruction
     a.Definition
       Giving instruction is an expression for give or ask somebody to do something that we want.
    b. Giving instruction are:


      Verb (+ O).
      Please + V (+ O).
                      e.g:Please clean your room.
      V (+ O) + Please.
                       e.g:Wash this towel, please.


      Don’t + V (+ O).
      Don’t + V (+ O) + Please.
      Would you mind not + V-ing (+ O).

    c. Kinds of giving instruction:
     Be + adjective, e.g:
     Infinitive without to
     Don’t + V-infinitive, e.g:
     No + V-ing, e.g:
Complaining and Giving Instruction Complaining and Giving Instruction Reviewed by Bang Brewok on 23.11 Rating: 5
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