- To express feelings of pain, dissatisfaction, or resentment.
- To make a formal accusation or bring a formal charge.
- I do wish you could….
- Excuse me, I’m afraid…
- I wish you wouldn’t mind…
- Would you mind (doing)….?
- Well, it is good for you to….
- (Honestly!) I’m fed up with …
- I wonder if you could help me…..
- I’m sorry to have to say this, but….
- Look, I’m sorry to trouble you, but….
- (Well,) this is the most unsatisfactory.
- Wouldn’t it be a good idea to/ not to….
- I’ve got a bit of a problem here, you see……
- Excuse me, there appears to be something wrong…
- Excuse me, there seems to be something wrong with…
- Oh, I’m sorry about that.
- I can’t tell you how sorry I am.
- I wish it never happened.
- Oh dear, I’m really sorry.
- I’m so sorry, I didn’t realize.
- I just don’t know what to say.
- I'm so sorry, but this will never occur / happen again.
- I'm sorry, we promise never to do the same mistake again.
- I'm really sorry; we'll do our utmost/best not to do the same mistake again.
- Sorry there is nothing we can do about it.
- I'm afraid, there isn't much we can do about it.
- We are sorry but the food is just alright.
- I suggest you leave it with us and we’ll see what can be done.
- I suggest you leave it with us and we’ll see what we can do.
- I’m afraid the manager/boss isn’t in at the moment. Could you call later?
- I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.
- Well, I’m afraid there is nothing we can do about it actually.
- Well, I’m afraid there isn’t much we can do about it.
- The tense used in giving instruction is simple present.
- Giving instruction is releveance with procedure text
- 1. Command
- 2. Prohibition
e.g:Don’t be noise,please.
e.g:Would you mind not reading my book.
- . Verb 1, e.g:
- Wash your hand.
- Sit down.
- Be your self.
- Be a good student.
- Be happy.
- Close the door!
- Open the window!
- Turn off the computer!
- Move the chair!
- Don’t armb!
- Don’t disturb!
- Don’t touch!
- Don’t kill him.
- Don’t cry.
- No smooking!
- No swimming!
- No parking!
- No catching !
- No diving !
- How do you (do this)?
- What is the best way to . . . ?
- How do I go about it?
- What do you suggest?
- How do you suggest I proceed?
- What is the first step?
- First, (you) . . .
- Then, (you) . . .
- Next, (you) . . .
- Lastly, (you) . . .
- Before you begin, (you should . . .)
- The first thing you do is . . . .
- I would start by . . .
- The best place to begin is . . .
- To begin with,
- After that,
- The next step is to . . .
- The next thing you do is . . .
- Once you've done that, then . . .
- When you finish that, then . . .
- The last step is . . .
- The last thing you do is . . .
- In the end,
- When you've finished,
- When you've completed all the steps
Komplain dan memberikan instruksi kali ini kita akan membahas materi berkaitan tentang kedua itu, langsung aja disimak :D
1. Complaining
A complaint is…
Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.
Making a complaint:
Responding a complaint:
Positive response to complaints:
Negative response to complaints:
Negative response to complaints:
Delaying a complaint:
Rejecting a complaint:
2. Giving Instruction
a.Definition
Giving instruction is an expression for give or ask somebody to do something that we want.
b. Giving instruction are:
• Verb (+ O).
• Please + V (+ O).
e.g:Please clean your room.
• V (+ O) + Please.
e.g:Wash this towel, please.
• Don’t + V (+ O).
• Don’t + V (+ O) + Please.
• Would you mind not + V-ing (+ O).
c. Kinds of giving instruction:
Be + adjective, e.g:
Infinitive without to
Don’t + V-infinitive, e.g:
No + V-ing, e.g:
Complaining and Giving Instruction
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